Do NOT miss your delivery once scheduled or you will be charged for rescheduling. We get charged and will pass the charge on to you. Our tents ship via LTL and will ship separately from any other items in your cart. This means, if you also ordered an awning it will ship via Ground. This is why the phone number is so important. The LTL Freight Carrier will contact you via phone to work out a delivery time. No number no delivery. Missed travel time. Tents must be sent via freight truck (not UPS or Fed-Ex Ground) so please arrange an ideal location with easy access/and or forklift services to ensure no damage occurs in transit. A forklift is not required but definitely preferred. For residential deliveries: The courier will only deliver to the sidewalk, driveway, or garage. A valid telephone number must be provided at the time of purchase. This needs to be a number that you can be reached at in order for the delivery driver to schedule a delivery time. Failure to provide a valid telephone number will result in your tent not being shipped until we can make contact with you. If you cannot arrange to be available or fail to respond to the carrier, your tent will be returned to our warehouse and the return freight charges will be applied to your credit card.1. We support refund/exchange within 30 days of shipment. 2. To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging. 3. In order to complete your return, we need a receipt or proof of purchase.No refunds in certain circumstances: 1. Any item returned more than 30 days after receipt. 2. The returned item is lost due to the customer using a shipping service without a tracking number. Once your return has been received and reviewed, we will send you an email notifying you that we have received your returned item. We will also notify you to approve or deny your refund. If approved, we will process your refund within 5 business days and automatically apply a credit limit to your credit card or original payment method.If you still haven't received your refund, please check your bank/Paypal account again first. Then contact your credit card company and it may take some time for your refund to be officially released. Then contact your bank. It usually takes some processing time before a refund is issued.